Roger Duffield: Offering Precious Insights for Shoppers

Roger Duffield is the President at in2vate LLC® and has a complete insurance coverage background in addition to a confirmed file of wonderful communication and imaginative and prescient. Roger holds a observe file of implementing a long-term imaginative and prescient and integrating know-how to enhance insurance coverage necessities. in2vate is a danger administration firm that


Roger Duffield is the President at in2vate LLC® and has a complete insurance coverage background in addition to a confirmed file of wonderful communication and imaginative and prescient. Roger holds a observe file of implementing a long-term imaginative and prescient and integrating know-how to enhance insurance coverage necessities. in2vate is a danger administration firm that focuses on offering schooling and cutting-edge know-how centered on decreasing danger and bettering the insurance coverage course of. Roger has been president of in2vate for 8 years and previous to that he was a senior chief at a number of massive insurance coverage suppliers. “Roger’s focus is on delivering the highest quality of providers to their clients.” – Dr. Jennifer Beaman Cohea, Govt Management Coach & Coach Forbes Information Innovation Middle & Forbes Faculty of Enterprise & Know-how.

Historical past Inside

It was within the early Nineteen Nineties that Roger Duffield started to leverage know-how to enhance effectivity for departmental reporting necessities. He achieved this by accumulating information on declare settlements to coach adjusters and this developed as he moved right into a danger administration position the place he was tasked with modernizing a nationwide danger administration division that centered on service and declare discount. It was at the moment that Roger was launched to in2vate®, as a shopper. He thought of the group to be very progressive and knew he wish to work for it. “I actually didn’t know that 16 years later I might develop into the President of in2vate!” stated Roger.

As he started with in2vate® he discovered there was so much to work with; the staff had a stable mission, and a very good technological base, however the know-how was being offered as a singular answer, primarily customized to every shopper. As soon as once more, Roger’s position was to remodel the corporate and he was very happy to be on this place.

As President of in2vate®, his main focus is guaranteeing operational excellence, whereas offering a transparent imaginative and prescient for the corporate and purchasers. From a sensible standpoint the group’s focus has been clear; combine the corporate’s totally different options right into a streamlined course of and simplify all points of the system. in2vate® has know-how that may gather danger info, can benchmark every shopper in opposition to their peer group, establish outliers, automate motion plans, and has a sturdy studying administration system. in2vate supplies content material on employment practices, sexual abuse prevention, and office security.

Making Threat Administration Easy

There was a seismic shift in energy from the insurance coverage supplier to the patron. Whereas the worth continues to be the first concern, the expectation to ship an distinctive person expertise by way of digital channels is crucial within the up to date insurance coverage panorama. Shoppers expect info and providers on demand and delivered seamlessly. That is very troublesome to do with legacy programs.

Once we take into consideration danger administration, we take into consideration decreasing claims for an insurance coverage supplier whereas decreasing general danger for the policyholder. At in2vate®, the corporate believes there may be full alignment between the service and shopper on this subject. Fewer losses imply decrease premiums. Its danger evaluation know-how permits information to be collected as soon as and shared all through the worth chain. By doing so there is a chance for extra intentional allocation of sources. – Gordon Padera, Govt Vice President-Consultive, Gallagher Bassett commented: “A partnership with in2vate® supplies clients with insightful content material, strategically delivered to manage and mitigate loss”.

Dedication within the Altering Occasions

No matter business, practically all day-to-day operations have modified as a result of pandemic. Nonetheless, due to know-how, many companies that operated in individual have found that work can proceed remotely, usually with improved efficiencies.

This has supplied alternatives for in2vate’s purchasers to develop out of their consolation zone, coming into the world of a digital ecosystem of providers. This digital ecosystem improves the person expertise for the trendy shopper whereas constructing operational efficiencies. This variation unlocks de-siloed information streams that assist core processes and identifies tendencies and extra alternatives.

Whereas this transition has not been a straightforward one, it has confirmed to be an excellent alternative within the info and information administration industries.

Ask the Skilled

Probably the most necessary issues that in2vate® brings to its purchasers is that it’s in the beginning an business professional. This supplies an enormous benefit when first working with a shopper, the corporate seeks to grasp its targets and processes. With this info, it may well decrease disruptions to its purchasers’ ecosystems. Secondly, in2vate’s technical expertise and business information have allowed for individualized options with out the worth of personalized know-how. Paul Doman, Director Loss Management Service, Nationwide® shared “Working with in2vate® has been very refreshing! Roger and his staff have a eager understanding of enterprise and use it to create top notch instruments that can be utilized by a wide range of clients”.

Creating New Technological Options 

in2vate® understands that investing in know-how is a giant determination. Organizations assume they lack the time, sources, or organizational assist they require to implement a brand new know-how. The corporate’s method is to decrease the bar of entry and to solely pay for what’s used. In fact, there are constraints, however in2vate® works with the purchasers to construct these in. “in2vate listened carefully to our wants and purpose of serving to us construct a very personalized danger administration answer for our members”. – Tim Conlon, Property/Casualty Program Director.

The corporate has to acknowledge that each shopper is beginning at a distinct level: the instruments and providers usually start as a shopper going through Studying Administration System (LMS), or a strategic service aimed toward decreasing claims. Because the staff works extra intimately with its purchasers, they start making the most of different complementary providers. This may all be completed with out altering the purchasers underlying know-how.

Serving to to Defend Minors

Within the late Nineteen Nineties, in2vate® started working with the church sector to develop know-how to ease the executive burden of documenting little one sexual abuse prevention coaching. The corporate created a program referred to as Smarter Adults-Safer Kids®. This program combines a wide range of instructional supplies, insurance policies, and the usage of know-how to assist shield minors from sexual abuse occurring in youth-serving organizations.

This work began earlier than the world was conscious of the magnitude of this case. On the coronary heart of the attention coaching, it focuses on grooming, boundaries, and the significance of reporting inappropriate behaviors. All year long, in2vate® supplies free webinars utilizing material consultants serving to directors enhance their general methods in defending minors from abuse.

Efforts Matched by No Different Firm

So usually human sources and compliance are separate roles in a company, and so they have very totally different missions relating to managing a company’s personnel and information, usually requiring a number of programs. Each teams deal in danger, they only take totally different approaches and in2vate’s know-how brings these two teams collectively by way of one platform the place information is centralized.

in2vate not too long ago entered a partnership with iLearningEngines, a world supplier of machine studying and synthetic intelligence (AI). Their mission is to make use of information and studying to enhance outcomes, which aligns completely with in2vate’s mission. By including machine studying and AI with in2vate’s know-how, the purchasers will be capable of automate much more processes all through the worth chain. It will in flip present improved outcomes and higher shopper retention.

With this partnership, the corporate expects that these choices will span far past the U.S., offering its purchasers with a serious strategic benefit by bettering the distribution of sources, operational efficiencies, and information streams to assist determination making for all related stakeholders. By increasing its know-how to incorporate machine studying and AI, in2vate® hopes to develop the attain of its Smarter Adults Safer Kids program, conserving kids secure all through the world.



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